The roles of the head of account management are quite strict. What are the head of account management job description ? let’s review
The head of account management is the supervisor of all account management. That is, the head of account management will lead them in building relationships with their target market or customers. The head of account management will try to identify what their customers need of course with the help of other account managers.
The head of account management must ensure that all customers are well served so that customers are satisfied with their performance. Of course, the head of account management also ensures the quality of the service. In addition, the head of account management should take into account the cost of the service and try to be efficient.
Duties of Head of Account Management
As the name suggests, the head of account management will lead his subordinates or customer-related workers. The head of account management will demand on his subordinates to build and maintain long-term relationships with customers.
In addition, the head of account management will lead other account managers to set the most effective strategies to bring in and retain customers. So, they can offer services and products more easily and bring profit to the company.
Understanding Products and Services
Head of account management must understand the services and products the company offers. Therefore, the head of account management will work cross-departmentally with other departments such as sales, advertising, and product development.
A head of account management must be able to see the opportunities that exist to provide the most appropriate services and products to customers. So, sales can increase.
The job of the head of account management is to look for opportunities and strategies that can satisfy customers and provide affordable products or services.
Anticipating and solving problems
The Account Management Director can handle the main account himself. However, they oversee how the Account Manager acts as a point of contact between the company and the client to help solve problems and achieve business goals by building trust and providing strategic and realistic solutions.
The head of account management is not the executive director of the account
The head of account management has the task of supervising the account management team so that sales of products or services that the company offers increase. Meanwhile, my executive director managed the team to find new business accounts.
Achievements for Head of Account Management
The head of Account Management achieves this when he or she can maintain customer retention, increase revenue growth, and have data that measure the success of their client portfolio.
Head of Account Management Job Description
We need a professional head of account management, you will supervise and evaluate a team that acts as a point of contact between our company and our clients to help solve problems and achieve business goals.
The detailed head of account management job description is as follows:
- You will serve as the primary point of contact for all clients. While building and maintaining the company’s relationship with clients over the long term.
- Head of account management needs to collaborate with sales, advertising, and product development teams for products or services that can serve clients appropriately, and client satisfaction is guaranteed.
- You will also develop a business strategy to grow existing accounts and ensure quality and cost-effective services for the company and clients.
- Your other focus is on getting a deep understanding of the client’s needs and what they want from the company.
- You will develop marketing tactics that will deliver the most appropriate product or service to the client.
- Make presentations to clients so that they understand the product or service that the company has right for them. So, you need to have excellent communication skills.
- Develop your account management team.
Required Qualifications for Head of Account Management
It’s not that easy to become a head of account management in a company, you must have the following qualifications:
Generally, the Education degree for head of account management is a master’s degree in sales, marketing, customer relations, business management and business administration, communications, or other fields. Of course, this Education requirement can be ignored if you have had outstanding work experience as a previous head of account management.
You need at least 5 years of work experience in a similar position. Companies tend to hire those who have experience in head of account management. And have had a real impact on the previous company. Of course, as an account management leader, this work experience requirement is the main thing. The company is unlikely to want to take the risk of recruiting a new person in the position of head of account management. If you are a recent graduate, we recommend that you take a regular account management job before applying to become head of account management.
You will work as a liaison between advertising, marketing, and product development. Of course, communication skills are the main key to produce the right product or service for clients. In addition, the head of account management will interact directly with clients. The purpose to resolve their problems and find the right solution for the problems that clients face. Then, the head of account management must also be able to maintain long-term relationships with clients. There’s no way you could have gotten through all of this without great communication skills. Moreover, you will also make presentations and make reports to companies and clients.
Mastering Basic Software
One of the requirements that you must fulfill in the technology era is to master basic software such as Ms. Office. You must master PowerPoint for the presentation of reports, Ms. Excel for processing data, and Ms. Word for making reports.
As the head of account management, you need analytical skills. That’s because you will be doing market research and extracting the results of that research into reports to companies and clients. Of course, these skills can make it easier for you to create a business strategy that can meet the company’s targets.
Head of Account Management must be customer-oriented, patient to deal with difficult customers, focus on results, demonstrate integrity and respect in the performance of his duties, be self-motivated beyond the call of duty, can handle multiple projects simultaneously and meet deadlines, have skills excellent organization, and demonstrated composure in uncertain and stressful situations which inspired the same in his team.
Since the job of a head of account management is to be a leader for his team, you must have the ability to lead. You must be able to motivate the team, evaluate the team, to help them to solve problems. You also have to be someone they respect in terms of discipline and work achievement. So, they can imitate how you work.
Thus our article regarding the job description of the head of account management.
You can read our other article like Difference Between Public Administration And Business Administration.
Hope it’s useful for you !